Where does Jade Garden ship?
Jade Garden ships to physical addresses Pan India. We do not ship to PO or APO Boxes.
Where do Jade Gar packages ship from?
All orders will shipped from our warehouse in Gurgaon, Haryana.
How soon will my order arrive?
Orders typically leave our warehouse within 1-2 business days of placing your order. Ground shipping usually takes an additional 3-5 business days.
Items ordered together may not arrive in the same shipment. There may be processing delays during sale events and peak shopping days. In-case you require an express delivery - please reach out to us at firstname.lastname@example.org
Standard shipping time frames
- Orders placed before 2 p.m. ET Mon-Fri will ship within one to two business days.
- Orders placed after 2 p.m. ET on Friday, and any time Saturday/Sunday will ship within one to three business days the following week
How can I track my order?
When your order ships from our warehouse, you will receive an email containing your tracking number(s). It may take between 24 - 48 hours for tracking information to be updated.
What if I didn’t receive an email with tracking info for my order?
Please check your spam / promotions / junk folder.
Which carrier will deliver my package?
Orders shipping in India will be shipped using Delhivery.
Why is my order arriving in multiple shipments?
We make every effort to ship your items together, however there are times that we may have to divide your order into multiple shipments.
Common reasons for dividing an order may be:
- The combination of items in your order
- Items shipping through different carriers
What is Jade Garden's return policy?
If, within 15 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused item(s) for a full refund of the merchandise value and tax. Please contact Jade Garden Customer Care for processing the return.
The product must be in its original condition, with all packaging and tags intact. We will be unable to exchange or accept returns of laundered or otherwise damaged good, as well as goods missing all original packaging.
The reverse courier shall be booked by Jade Garden to be delivered to the below address.
680, Pace City II,
Sector 37, Gurgaon, Haryana
Original shipping charges will not be refunded.
How long will it take to process my refund?
Refunds will be issued within 7-10 business days, after we receive and inspect your returned merchandise. Depending upon your credit card company, it may take additional time for the refund to post to your account.